Terms and conditions
Villa Azur Surf Morocco Booking & Payments Conditions
There are the Booking Conditions applicable to holidays booked with Villa Azur and should therefore be read carefully. Should any part of theses conditions become invalid or unenforceable this will not affect the validity of theses conditions.
Your contract is with Villa Azur Surf Morocco, SARL …….
The person signing the booking form must read and accept theses Booking Conditions. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including extra insurance, cancellations and amendment charges. No booking contract exists between Villa Azur Surf Morocco and the client until the booking form has been received. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
Risk acceptance / entry form
It is a condition of entry into each trip that the risk acceptance waiver must be read, and agree upon before arrival. In booking with Villa Azur Surf Morocco the passenger acknowledges that all trips/tours involve inherent risks that may not be present in the case of conventional or less demanding and active holidays. In accepting the risk involved passengers acknowledges the decision to travel had been made after due consideration or relevant travel information and no liability exists to Villa Azur Surf Morocco or the service provider.
Villa Azur Surf Morocco may act as an agent in the arrangement of travel services (e.g. Marrakech transfers are not supplied by Villa Azur Surf Morocco) and accepts no liability for any injury, loss, damage, accident, delay, irregularity or costs incurred that may arise to any passenger or third party resulting from the passengers or third party’s use. Some of our service providers (e.g. Transfer Companies) will have additional booking conditions. As agents for these providers we do not take responsibility for any omission, default, neglect or accuracy of any information or statement made by them. Some service providers may require additional booking forms to be completed in order for reservation to be completed.
All prices are in euros. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.
Payment is to be made in two steps:
1- Down payment by bank transfer as stated in the booking confirmation. Arising bank transfer or currency exchange fees need to be paid by the client. A deposit is required at the time of booking. Once confirmation has been dispatched the deposit is non refundable.
2- The remainder will be paid in cash ( Euros or Dirhams) on location in Morocco during the chick-in procedure.
Villa Azur Surf Morocco reserve the right to cancel a reservation after written reminder by email if the down payments is not paid on time.
Cancellation Policy of holiday by Villa Azur Surf Morocco
If you are obliged to cancel your booking you should write to Villa Azur Surf Morocco immediately. The following sliding scale determines if your holidays is refundable:
* Cancellation over 30 days before arrival – loss of 30% of holiday cost (deposit)
* Cancellation 30 to 16 days before arrival – loss of 50% of holiday cost
* Cancellation 15 to 8 days before arrival – loss of 75% of holiday cost
* Cancellation less tan 7 days before arrival – loss of 100% of holiday cost.
* No show (not present at the day of arrival) – loss of 100% of holiday cost
Cancellation of holiday by Villa Azur Surf Morocco
Villa Azur Surf Morocco reserves the right in any circumstance to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday you have booked we will return to you all monies paid, or offer you an alternative holiday of similar standard.
Alterations to your holiday by Villa Azur Surf Morocco: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.
Our contract with you is deemed to be made at the offices of Villa Azur Surf Morocco, ………………..… All our conditions are subject to Moroccan Law.
Villa Azur Surf Morocco holidays start and finish where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.
Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation.
We use several online channels through which you can book in Villa Azur Surf Morocco.
You accept that Villa Azur Surf Morocco are merely guiding the guest to surf beaches and that guidance is for informational purposes only and is not meant as expert advice or opinion and is not intended to be relied upon as surfing or safety advice and that Villa Azur Surf Morocco are not in any way responsible for clients safety or for injury or death whilst surfing.
Villa Azur Surf Morocco accepts responsibility for ensuring the holiday you book with us is as described in the brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday.
If you wish to make a complaint or claim whilst on holiday you must report it to the relevant supplier of the problem in question and to our Villa Azur Surf Morocco representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.
Holiday termination and indemnity
While staying with Villa Azur Surf Morocco, clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behaviour threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, Villa Azur Surf Morocco reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
Everyone booking a holiday with Villa Azur Surf Morocco must have full travel insurance. Villa Azur Surf Morocco accepts no responsibility for loss theft or damage to persons or property during their stay. Guests must obtain their insurance independently
Surf and weather
In the event of poor weather or poor surf, the passenger shall have no claim against Villa Azur Surf Morocco or the operators.
Agadir Airport: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight. It may require additional waiting time at your airport or surf house. Sometimes our airport transfers are contracted to a specialist local agency. Please note departure times are 3hrs prior to your flight departure from your accommodation. Villa Azur Surf Morocco take no responsibility for death or personal injury caused through the use of this service.
All transfer not to Agadir airport are booked on behalf of the client and no contract will exist between Villa Azur Surf Morocco and the client for the provision of this service. All monies for such services are payable directly to the service provider. Villa Azur Surf Morocco accepts no responsibility for injury, loss, damage, accident, delay, irregularity or costs incurred that may arise from the use of these services. Villa Azur Surf Morocco can give no guarantee of exact times or arrival or departure of any service and will not be liable for failure to make connections to other services.
Health & fitness
It is your responsibility to ensure you have a suitable level of fitness to undertake your surf trip or yoga retreat. Seek the advice of your doctor for specific health recommendations for travel to the region you are visiting and/or for any pre-existing health concerns. Villa Azur Surf Morocco reserves the right to ask for a current medical certificate stating you are fit to partake on a trip. Any medical expenses or related costs incurred during your trip are not the liability of Villa Azur Surf Morocco.
Passports and visas
It is the passenger’s responsibility to carry a valid passport and have obtained the appropriate visas when travelling with Villa Azur Surf Morocco. Please ensure passports are valid for a minimum of 6 months beyond your date of arrival for the trip/tour.